Description of job position
- Responsibility for leading the customer support team
- Strategy creation, customer support direction and subsequent implementation,
- Support, team coaching, solving demanding customers
- Track the resolution of customer issues from receipt to resolution
- Improving services, increasing customer engagement and facilitating organic growth
- Resolving complaints and creating reports
- Providing information to the company's customers, telephone and e-mail communication
- Improving the efficiency of customer support and creating methodological guidelines for contact with customers
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Position Head of Customer Support - Management in the labour market
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- Total salary and its components* (variable component, commissions, rewards)
- Responder distribution to payroll
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- Detailed breakdown of all monitored non-financial benefits provided*
- Financial benefit analysis* * available when regression model is used
